Product Questions & Programming Help
For BizTalk product questions and programming help contact Midland Radio Customer Service at (816) 241-8500 EXT. 259 for assistance. Our Customer service team is available Monday–Friday 8:00 am–4:30 pm CST. You can also visit our Frequently Asked Questions page for commonly asked questions and answers. If you are looking for the programming software, click here.
If you have a problem which you believe requires service, please first check the FAQ section of this website, check your Owner’s Manual, or call and speak with a service technician. Many problems can be remedied without returning the unit for service.
- If necessary, return as follows:
Pack the unit in its original box and packing. Then pack the original box in a suitable shipping carton. Caution: Improper packing may result in damage during shipment.
- Include the following:
a. Full description of any problems
b. Daytime telephone number, name & address
- For warranty service include a photocopy of the bill of sale from an authorized dealer or other proof of purchase showing the date of sale.
- You do not need to return accessory items (AC/DC Adapter, Batteries, and Owners Guide) unless they might be directly related to the problem.
- Repairs not covered by warranty or units that are over ONE year old are subject to a repair fee. Please call for a quote on repair service cost at 816-241-8500. Send only cashier’s check, money order, Master Card or Visa card number.
For Technical Support Contact:
Midland Radio Corporation
Warranty Service Department
5900 Parretta Drive
Kansas City, MO 64120
Phone: (816) 241-8500
Fax: (816) 241-5713