For BizTalk product questions and programming help contact Midland Radio Customer Service at (816) 241-8500 EXT. 601 for assistance. Our Customer service team is available Monday–Friday 8:00 am–4:30 pm CST.
A.) Warranty Registration: Register your product HERE.
B.) Return Process: If you have a problem which you believe requires service, please first check the FAQ section of this website, check your Owner’s Manual, or call and speak with a service technician. Many problems can be remedied without returning the unit for service.
NON-WARRANTY RETURNS: Start the return process HERE.
WARRANTY SERVICE & TECHNICAL SUPPORT
If necessary, return as follows: Pack the unit in its original box and packing. Then pack the original box in a suitable shipping carton. Caution: Improper packing may result in damage during shipment.
Include the following:
a.) Full description of any problems
b.) Daytime telephone number, name & address
Include a photocopy of bill of sale from an authorized dealer or other proof of purchase showing the date of sale.
You do not need to return accessory items (AC/DC Adapter, Batteries, and Owner's Guide) unless they might be directly related to the problem.
Repairs not covered by warranty or units that are over ONE year old are subject to a repair fee. Please call for a quote on repair service at 816-241-8500.
For Technical Support Contact:
Midland Radio Corporation
Warranty Service Department
5900 Parretta Drive
Kansas City, MO 64120
Phone: (816) 241-8500