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For BizTalk product questions and programming help contact Midland Radio Customer Service at (816) 241-8500 EXT. 601 for assistance. Midland Radio Customer Service team is available Monday–Friday 8:00 am–4:30 pm CST.

You can also visit our Frequently Asked Questions page for commonly asked questions and answers. Download BizTalk programming software.

A.) Warranty Registration: Register your product HERE.

B.) Return Process: If you have a problem which you believe requires service, please first check the FAQ section of this website, check your Owner’s Manual, or call and speak with a service technician. Many problems can be remedied without returning the unit for service.

  1. NON-WARRANTY RETURNS: Start the return process HERE.


  3.  If necessary, return as follows: Pack the unit in its original box and packing. Then pack the original box in a suitable shipping carton. Caution: Improper packing may result in damage during shipment.

  4. Include the following:

    a.) Full description of any problems

    b.) Daytime telephone number, name & address

  5. Include a photocopy of bill of sale from an authorized dealer or other proof of purchase showing the date of sale.

  6. You do not need to return accessory items (AC/DC Adapter, Batteries, and Owner's Guide) unless they might be directly related to the problem.

  7. Repairs not covered by warranty or units that are over ONE year old are subject to a repair fee. Please call for a quote on repair service at 816-241-8500.

For Technical Support Contact:

Midland Radio Corporation

Warranty Service Department

5900 Parretta Drive

Kansas City, MO 64120

Phone: (816) 241-8500

E-Mail: support@midlandradio.com