Return & Refund Policy

We are confident you will love using your new Midland product. If for any reason you are not satisfied with your purchase, you may return your undamaged Midland Product(s) in like-new condition within 30 days after purchase from midlandusa.com for a full refund of the purchase price. To request a refund, please visit Midland's Returns Portal.

Midland products purchased from another website or retailer must be returned to those reseller in accordance with their return and refund policies.

Warrenty claims must be submitted separately. Please visit our warranty page to find Midland's warranty terms and submit a claim.

To be eligible for a refund, the return must satisfy the following requirement:

• Customer must initiate a return through Midland's Returns Portal within 30 days from the date of purchase.
• The return must be related to a purchase from midlandusa.com.
• The product must be returned in likenew, resalable condition in the original packaging together with all accessories and other materials originally included with the product.
• Customer will be responsible for the cost of shipping the returned product back to Midland, which cost must be paid through the Returns Portal. Note the shipping cost will be covered if the Customer purchased Redo with the item.
• Customer must obtain a return confirmation through the Returns Portal. The customer must ship the product back to Midland within 30 days after the return confirmation is issued.
• The returned product should be safely and securely packed and shipped to Midland using the shipping label obtained from the Returns Portal.

Upon Midland's receipt and approval of the returned product, Midland will refund the purchase price to the original form of payment (i.e., credit card). Shipping and handling costs are not refundable.

Midland does not offer refunds on items designated on midlandusa.com as not eligible for return or closeout items.